Terms and Conditions

Before you proceed with your reservation and stay, please take a moment to read and understand the following terms and conditions:

  1. Check-in and Check-out:
    • Standard check-in time is at 2:00 pm, and check-out time is at 12:00 noon.
  2. Early Check-in:
    • Early check-in before 5:00 am will be subject to a full day charge.
    • Check-in from 5:01 am onwards will be subject to an additional 50% early check-in charge (still subject to room availability).
  3. Late Check-out:
    • Late check-out until 4:00 pm will be subject to an additional 50% fee.
    • Beyond 4:01 pm will be charged an equivalent to a full night’s stay (still subject to room availability).
  4. Occupancy:
    • Maximum of two (2) adults will be allowed inside the Deluxe Rooms, Loft Bunk Rooms, and Executive Queen Rooms.
    • Four (4) adults are allowed for the mySTAY Suite and Garden Suite.
    • Visitors must be registered at the Front Desk.
  5. Smoking:
    • Smoking is not allowed on the premises.
    • A penalty of Php 5,000.00 will be charged for every infraction, as well as confiscation of tobacco, vape, and other illegal products.
  6. Housekeeping:
    • Cleaning and changing of linens will be done in between stays.
    • Long-stay guests could have their rooms cleaned and linens changed every 3 days.
  7. Damages:
    • The hotel reserves the right to charge a fee for stained linens, losses, and breakages in the room for the duration of your stay.
  8. Valuables:
    • The hotel will not be liable for any valuables left inside the room as governed by the civil code of the Philippines.
  9. Non-compliance:
    • The hotel reserves the right to institute necessary action in case of self-check-out, noncompliance, disorderly conduct, or failure to pay upon demand of an outstanding amount.
  10. Deliveries:
    • Any deliveries should be received by the guest. The hotel will not accept deliveries on behalf of the guest.
  11. Acknowledgment:
    • The guest acknowledges and agrees with the hotel’s House Rules.
  12. Security Deposit:
    • A security deposit amounting to Php 1,000 will be collected upon check-in.
    • This deposit is refundable upon check-out if you did not consume any additional fee/s.
  13. Identification:
    • Please bring a valid government ID and vaccination card upon check-in.
  14. Breakfast:
    • Breakfast is available at an additional charge of Php 170.00 nett per person.
    • This includes your choice of breakfast bowl & petite hot cafe americano.
  15. Parking:
    • The parking fee will be Php 150.00 nett per night (applicable for BGC East, North, and South only - no parking at BGC West).

By proceeding with your reservation and stay, you agree to abide by these terms and conditions. If you have any questions or require further clarification, please feel free to contact our Front Desk. We hope you have a pleasant stay with us.